Shipping policy

Thank you for shopping with KACHA ENTERPRISE. We are committed to delivering your orders safely and on time. Please read the following shipping policy for information about our shipping process, delivery times, and related terms.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.
Orders placed on Sundays or public holidays may be processed on the next business day.
Once your order has been shipped, you will receive shipping or tracking information where available.
In some cases, processing may take longer due to high order volumes, product availability, or unforeseen circumstances.

2. Delivery Time

Standard delivery usually takes approximately 3–7 business days after dispatch.
Delivery times may vary depending on your location, courier availability, weather conditions, holidays, or other circumstances beyond our control.
Remote or difficult-to-reach locations may require additional delivery time.
Estimated delivery dates are indicative and are not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Any applicable free-shipping offer will be clearly mentioned on the product page or during checkout.
Additional charges may apply in certain cases depending on the delivery location or order requirements.

4. Order Tracking

Once your order has been dispatched, tracking details may be provided through your registered mobile number or email address.

You can use the tracking information provided by the courier to check the current status of your shipment.

5. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

KACHA ENTERPRISE will not be responsible for delays or failed deliveries caused by:

Incorrect or incomplete addresses
Incorrect mobile numbers
Unavailability of the recipient
Refusal to accept the shipment
Other information incorrectly provided by the customer

If an order is returned because of an incorrect address or failed delivery, additional shipping charges may apply for re-delivery, where applicable.

6. Delayed or Lost Shipments

While we make reasonable efforts to ensure timely delivery, shipping delays may occur due to circumstances outside our control, including:

Weather conditions
Natural disasters
Transportation delays
Courier service disruptions
Public holidays
High shipment volumes
Government restrictions or other unforeseen events

If your shipment appears to be delayed or lost, please contact us using the details below. We will assist you in coordinating with the relevant courier service.

7. Damaged Package

Please inspect your package when it is delivered.

If the package appears visibly damaged or tampered with, we recommend refusing the delivery where possible or contacting us as soon as possible with photographs/videos of the package and product.

Any claim relating to a damaged shipment should be reported promptly so that we can review and assist you.

8. Non-Delivery

If you have not received your order within the expected delivery period, please contact us with your order details. We will check the shipment status and assist you accordingly.